English for Passenger Services
In this course, you will learn essential language elements to describe your work and interact with passengers, from arrival at the airport and check-in to boarding and baggage reclamation.
English for Passenger Services English for Passenger Services
COURSE OVERVIEW
English for Passenger Services
Make a variety of essential landside announcements.
Understand air travel from the passenger’s perspective.
Manage regular and irregular interactions with passengers.
FEATURING CONTENT FROM
10
Units
20
Hours of Content
10
Achievement Tests
A2
Required Skill Level
SYLLABUS
The Airport
- Begin exploring the flight experience by examining airports, their layouts, and their functions.
Airport Services and Safety
- Explore key airport employment roles, with an emphasis on security.
Aircraft Overview
- Discover the basics of how aircraft take flight and explore common types of airliners.
Check-In
- Help passengers begin their journey by guiding them through the check-in process.
Boarding
- Learn how to organize and oversee a smooth boarding procedure.
Irregular Operations
- Explore the ways in which airport operations can go wrong, and how to help affected passengers.
Difficult Passengers
- Deepen your understanding of how to assist passengers in unsatisfactory situations.
Baggage
- Assist your passengers through the final phase of their journeys as they retrieve their belongings.
Aviation News
- Look at recent news from the air travel sector worldwide.
Review
- Review the topics covered in this course.
Courses on any subject are available
We are constantly adding new courses to help learners with their career-specific English skills, and can easily include new ones to meet the particular needs of your learners.